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Returns & Exchanges
Due to the perishable nature of coffee, we cannot accept returns on roasted beans. However, we want you to be satisfied; if there is an issue with your order, please contact us within 30 days.
1
Contact Support
Email our customer experience team with your order number and details of the issue.
2
Provide Documentation
Include photos of any damaged items or incorrect products received for faster processing.
3
Receive Authorization
Our team will review your request and provide a return authorization or credit details.
4
Resolution
Once approved, we will issue a replacement shipment or a refund to your original payment method.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing